At the beginning of a business, it’s normal to get excited to do everything yourselves. You go and take courses to do your company’s accounting or marketing strategies, and even set up a phone number to take in customer service calls yourself. Even after your business grows, you want to continue doing things by yourself but what usually ends up happening is that you could get overwhelmed and quit altogether or waste too much time and money on courses and tutorials.
It’s because of this that many companies opt to outsource their work. This would mean freeing up more time to work on other projects within the business and saving a ton of money and possible legal cases if anything were to go in the wrong direction. Here are some services you should outsource and how it will help your business grow.
Marketing is all about making your business grow. However, when you’re too busy doing other tasks like taking customer service calls or shipping your products, you are not actively growing your business. It’s because of this that many companies are opting to outsource a CMO—or Chief Marketing Officer. A CMO is a marketing executive that will help you in the process of sales development and customer acquisition for the company’s growth.
CMO outsourcing will take your focus into more internal tasks rather than tracking your marketing metrics or execute new marketing strategies. Having an outsourced CMO will help steer your business into the right marketing plans and when to change course.
If your company is mostly online, you can definitely benefit from an outsourced customer service team or representative. You can do this by implementing call center solutions such as an omnichannel cloud-based call center software like Bright Pattern. This will allow your business to provide a custom experience to clients needing help in a virtual manner.
With Bright Pattern’s AI technology, you can implement bots, video chats, emails, SMS, social media messengers, webchats, inbound calls and outbound calls, interactive voice response (IVR), callbacks, and a powerful mobile app that’s embedded with most of the mentioned technology. Their cloud contact center is at a fraction of the cost of in-house services and works with zero downtime for maintenance or upgrades for a seamless experience.
Additionally, outsourcing frees up your accounting schedule so you can work more on your business with your internal team. Outsourcing your accounting team or manager to save time and leave it in the hands of a financial expert. They can work on multiple financial projects at one, which will in change save you a lot of money.
IT and Research
Moreover, outsourcing your workforce allows for innovation using technology and new business processes. It brings expertise into any step of the business process including product research and IT. Hiring an outsourced IT service provider can help you shield yourself from hackers and get on-demand assistance to take care of any technical difficulties. They will also be responsible for implementing the latest and safest technology to protect you from cyberattacks. Furthermore, hiring a researcher can help you choose the best materials for your products for example.
Administrative Assistance and Human Resources
Hiring an outsourced admin assistant—or virtual assistant—helps increase productivity in your company. They will take care of all the administrative tasks like responding to emails, scheduling social media posts, and can take the load off angry and frustrated clients looking to get immediate assistance. Likewise, outsourcing your human resources department can take the edge off when looking for new talent and when managing sensitive employee cases.
Manufacturing and Shipping
Outsourcing costs are lower when compared to in-house processes in manufacturing and shipping for example. Manufacturing requires a dedicated facility that can cost too much for small businesses. Nonetheless, if you outsource these services, they don’t have to be in another country, it can be close enough to supervise them.
Outsourcing will help you save money and time, while, at the same time, exponentially growing your business. Don’t be afraid and outsource your services today.